PlayToro Casino Privacy Policy

At Play Toro, we are committed to protecting your personal data and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share your information when you access our website and use our services at playtoro.com. We encourage you to read this document carefully so you understand your rights and our responsibilities as your data controller. PlayToro Casino is operated by Skill On Net Ltd, registered in Malta (C50024), Ta'Xbiex, and licensed by the UK Gambling Commission under account number 39326.

1. Who We Are

We are Play Toro Casino, a brand operated by Skill On Net Ltd. Our registered address is in Ta'Xbiex, Malta, and we are fully licensed and regulated to provide online gaming services across multiple jurisdictions. At PlayToro, we act as the data controller for all personal information you provide to us. If you have any questions about how we handle your data, you can reach our support team 24/7 via live chat or email — we're here to help in 8 languages including English, German, French, Spanish, and more.

2. Information We Collect

When you register and use our PlayToro Casino platform, we may collect the following categories of personal data:

• Your full name, date of birth, and contact details (email address, phone number, residential address)
• Identity verification documents required for regulatory compliance (e.g., passport, utility bill)
• Financial information, including payment method details such as Visa, Mastercard, PayPal, Apple Pay, or EcoPayz
• Account activity data, including your login history, game play records, deposits, and withdrawal requests
• Device and technical data such as IP address, browser type, operating system, and session duration
• Communications you send to us via live chat, email, or contact form
• Preferences and behavioural data related to your use of Play Toro online casino games

3. How We Use Your Information

We use the personal data we collect for clear and lawful purposes. At PlayToro, we process your information to:

• Create and manage your player account, verify your identity, and allow you to log in securely
• Process your deposits and withdrawals through our supported payment methods
• Comply with our obligations under UK Gambling Commission regulations, including anti-money laundering (AML) and responsible gambling requirements
• Provide you with access to our 3,000+ online casino games, including slots, live casino, jackpots, and table games
• Communicate with you about your account, bonuses, and promotions — including the PlayToro bonus, free spins, and exclusive VIP offers
• Protect against fraud, cheating, and other unlawful activity on our platform
• Improve our services, fix technical issues, and personalise your gaming experience
• Send you marketing communications where you have given us your consent (you may opt out at any time)

4. Legal Basis for Processing

We process your personal data on the following legal grounds under applicable data protection law, including the UK GDPR:

• Contractual necessity — to fulfil our obligations when you use our services
• Legal obligation — to comply with licensing, AML, and regulatory requirements
• Legitimate interests — to protect our business and improve the Play Toro experience
• Consent — for direct marketing and optional cookies where required

5. Cookies and Tracking

Our PlayToro Casino website uses cookies and similar tracking technologies to ensure the site functions correctly, analyse traffic, and enhance user experience. These include essential cookies, analytical cookies, and marketing cookies. You can manage your cookie preferences through our cookie consent tool. By continuing to use Play Toro without adjusting your settings, you consent to our use of non-essential cookies in accordance with this policy.

6. Sharing Your Data

We do not sell your personal data to third parties. However, at PlayToro, we may share your information with trusted partners and service providers in the following circumstances:

• Payment processors and financial institutions to handle your transactions
• Identity verification and KYC service providers
• Our game and software suppliers, including the 80+ studios that power Play Toro casino games
• Regulatory bodies and law enforcement where legally required, including the UK Gambling Commission
• Analytics and marketing platforms where you have provided appropriate consent
• Other companies within the Skill On Net group of companies

All third parties we work with are required to handle your data securely and in compliance with applicable law.

7. Data Retention

We retain your personal data for as long as your account is active and for a minimum of five years after account closure, in line with UK gambling and anti-money laundering regulations. At Play Toro, we will securely delete or anonymise your data once the applicable retention period has expired and there is no longer a legal requirement to hold it.

8. Your Rights

As a user of PlayToro Casino, you have the following rights regarding your personal data under UK GDPR and applicable data protection legislation:

• Right of access — you can request a copy of the personal data we hold about you
• Right to rectification — you can ask us to correct inaccurate or incomplete data
• Right to erasure — in certain circumstances, you may request that we delete your data
• Right to restriction — you can ask us to limit how we process your data
• Right to data portability — you may request your data in a structured, machine-readable format
• Right to object — you may object to processing based on legitimate interests or direct marketing
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact our support team at Play Toro via live chat or email. We will respond within 30 days.

9. Security of Your Data

We take data security seriously. At PlayToro, we implement industry-standard SSL encryption, access controls, and regular security audits — including independent testing conducted by iTech Labs — to protect your personal information from unauthorised access, disclosure, or loss. However, no method of transmission over the internet is entirely risk-free, and we encourage you to keep your login credentials secure.

10. Responsible Gambling and Data

Our Play Toro platform is committed to responsible gambling. We may use your account and gameplay data to identify signs of problem gambling behaviour and to support responsible gaming tools such as deposit limits, self-exclusion, and cooling-off periods. This processing is carried out in the interest of player protection and in compliance with our UK Gambling Commission licence obligations.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will notify you via email or a prominent notice on our PlayToro Casino website. We recommend reviewing this page periodically to stay informed about how we protect your data. Your continued use of Play Toro after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or complaints about how we handle your personal data, please contact us directly. Our 24/7 support team at PlayToro is available via live chat and email at playtoro.com. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe your data protection rights have not been respected.